WorkWave has announced the launch of ServiceBot, a sales automation tool which makes e-commerce easy via an artificial intelligence (AI)-enabled chatbot that lives on a company’s website. Formerly known as Lawnbot, ServiceBot will now be available for all service industries, from lawn care to pest control to cleaning and more.
“At WorkWave, we have made a promise to propel the industries we lead forward, and this means continuing to deliver innovation that helps our customers win and outpace their competition — ServiceBot clearly does that,” said WorkWave CEO David F. Giannetto. “ServiceBot is the first use of AI technology within WorkWave platforms and solutions and opens the door across the entire portfolio to incorporate this type of technology into other areas that drive operational efficiency or improve the customer experience. Hundreds of our customers are already using ServiceBot to generate new customers 24 hours a day, seven days a week.”
ServiceBot automates the sales process and allows consumers to purchase, schedule and pay for service visits right on their website, through AI-driven, human-like interactions. ServiceBot is integrated into WorkWave’s platforms including Real Green SA5 and is currently being integrated into PestPac, with ServMan and WinTeam soon to come.
With ServiceBot, customers can offer service to potential customers at any moment. As a mobile device-friendly, 24-hour, one-stop-shop sales automation tool, ServiceBot is able to sell to customers wherever they are, at any time.
Notable ServiceBot features include:
? Complete branding aligned with individual businesses
? Real-time pricing tables to ensure the most accurate quotes
? Optimization for mobile users
? Safe, secure payment acceptance
? A detailed dashboard to see all sales and lead data in real time
? Ability to generate great reviews with ReviewBot
? Sales enablement across 25 different service categories
To learn more about ServiceBot, visit goservicebot.com.
The employee-owners of PBI-Gordon Corporation announced the promotion of Eric Smith to vice president of regulatory, formulation and GLP. Most recently, Smith was senior director of regulatory, formulation and GLP.
After holding regulatory and research positions with United Industries Corporation and Incyte Genomics, Smith joined PBI-Gordon in 2014 as federal registrations manager – responsible for the management of all FIFRA-related regulatory actions in support of the registration and sale of PBI-Gordon products.
Since then, Smith’s duties have expanded to include oversight of the company’s lab services team, oversight of state and federal regulatory affairs, the development and execution of strategic and tactical plans, and staff mentorship.
“Since joining the company eight years ago, Eric’s leadership skills, insights, values, and focus have become a tremendous asset to PBI-Gordon, our employee-owners, and – ultimately – our customers and business partners,” said Neil Cleveland, senior vice president of PBI-Gordon Corporation. “This is a well-deserved promotion, and we wish him all the best for continued success.”
Smith is a graduate of Milliken University, holding Bachelor of Science degrees in both Biology and Psychology.
The company also announced the promotion of Jason Manz to the newly-created role of vice president, strategic marketing, and new business development.
In his new role, Manz will lead PBI-Gordon’s planning process to develop, enhance and implement strategic marketing and operations plans. He will also serve as the lead for the company’s subsidiaries in the areas of acquisitions, licensing of technology, negotiations with third parties and sourcing the development of new business opportunities that support PBI- Gordon’s overall growth strategy.
Manz joined PBI-Gordon in 2020 as senior director of national accounts and will maintain his responsibilities as he transitions to his new role. Prior to joining PBI-Gordon, he held product management and sales positions with BASF and Bayer Crop Science.
Manz holds a Bachelor of Science degree in Agricultural Studies from Iowa State University and an MBA from Concordia University in St. Paul, Minn.
“Jason has been an excellent coach and mentor to many employee-owners within and outside of our team,” Cleveland said. “His attitude, values, and willingness to do whatever is necessary to drive excellent results will serve him well in his new role. This is a well-deserved promotion for Jason.”
BrightView has reported unaudited results for the third quarter ended June 30, 2022.
The company reported the following results:
- Total revenue of $747.4 million, an 11.0% increase compared to $673.6 million in the prior year.
- Maintenance revenue of $561.8 million, a 7.1% increase compared to $524.6 million in the prior year.
- Land revenue of $548.9 million compared to the prior year of $521.2 million.
- Snow revenue of $12.9 million compared to the prior year of $3.4 million.
- Development revenue of $186.4 million, a 24.0% increase compared to $150.3 million in the prior year.
- Net Income of $10.8 million, compared to Net Income of $25.2 million, in the prior year; Net Income Margin of 1.4%, compared to prior year Net Income Margin of 3.7%.
- Adjusted EBITDA of $94.3 million, an increase of $0.7 million or 0.7% compared to Adjusted EBITDA of $93.6 million in the prior year; Adjusted EBITDA margin of 12.6%, a decrease of 130 basis points compared to Adjusted EBITDA margin of 13.9% in the prior year.
- Net cash provided by operating activities of $23.4 million and Free Cash Flow of $2.3 million.
For the full financial report, click here.
The Irrigation Association announced the recipients of its annual awards during Smart Irrigation Month in July.
The awards honor those who have made significant contributions to the irrigation industry. The 2022 IA awards program is sponsored by Hunter Industries.
These recipients will be honored during the 2022 Irrigation Show and Education Week in Las Vegas Dec. 5-9.
Jack Buzzard is the recipient of the 2022 Industry Achievement Award. He retired from Rain Bird in 2006 after a 40-year career with the company. As vice president and director of the Rain Bird International Strategic Business Unit, Buzzard lived and worked in France, introducing Europe, and later parts of South America, to the concept of total, complete automatic irrigation systems.
Charlie Abee, CAIS, is a recipient of the 2022 Excellence in Education Award. He is an agriculture technology and irrigation professor at the College of the Sequoias in Tulare, California. Abee developed an irrigation training program at the College of the Sequoias from the ground up. Starting in 2017 with a basic water management course, he worked with local industry and California State University partners to create a program that meets the need for an entry-level technician, while also preparing and encouraging students to continue on to higher levels of education. Abee also serves on the IA Certification Board.
Bradley Jakubowski is a recipient of the 2022 Excellence in Education Award. He is an instructor of plant and turfgrass science at Penn State University. When he joined Penn State in 2017, he began to transform theory-based turf science and landscape irrigation courses by redeveloping them, nearly from scratch, to incorporate both instructional theory and hands-on troubleshooting and design. Jakubowski has developed entire courses around irrigation, water management and water conservation. During the pandemic, he transformed his garage into an irrigation instruction studio, complete with multiple camera angles and staged irrigation equipment. He has attended and presented at the IA landscape Faculty Academy events and currently serves on the Faculty Academy Planning Committee.
The SDI-E: Subsurface Drip Irrigation for Dairy Effluent Water Application project has been named the recipient of the 2022 Vanguard Award. This project is a subsurface drip irrigation system which uses patented blending control technology to mix dairy effluent with freshwater to create a natural fertilizer blend for farmers. The SDI-E makes it economically possible for dairies to manage their manure in ways that boost water quality, conserve water supplies, keep their farms in line with regulatory mandates and protect their bottom line. The companies involved with this project include Netafim USA, De Jager Farms, Sustainable Conservation, Western United Dairies and McRee Farms.
Three new corporate officers have been added to Davey Tree Expert Company’s board of directors: Jed Day, Larry Evans and Jim Houston.
“Each of these new officers brings a wealth of experience, proven results and a passion for our company that we can all appreciate and admire,” said Pat Covey, chairman, president and CEO at Davey Tree. “These three new officers will support our company’s continued growth and succession planning, and are a testament to the talents, efforts and dedication within Davey.”
Jed Day, executive vice president and general manager of U.S. Residential Operations, joined Davey in 1982 as a supervisor trainee with Davey Tree. After holding a variety of positions within the utility service line, Day transitioned to the residential line in 1990 as a sales trainee. He’s since held positions of assistant district manager, district manager, operations manager, and vice president. In 2014 he was promoted to vice president and general manager of residential operations, and in 2022 to his current position.
Larry Evans, executive vice president and general manager of the Davey Tree Surgery Company, joined Davey in 1980 as a groundsperson. In his first 10 years, he moved through the ranks of climber, crew leader, district crew leader and area supervisor. In 1997, he was promoted to account manager and in 2003 to operations manager. In 2006, Evans was named vice president, in 2012 to senior vice president and in 2017 to vice president and general manager of the Davey Tree Surgery Company. In 2021 he was promoted to his current position.
Jim Houston, vice president and general manager, Eastern Operations, U.S. Residential/Commercial (R/C) Services and Commercial Landscape Services, joined Davey in 1992 as a trimmer. He has held positions of plant health care technician, sales arborist, district manager and operations manager for areas including the Midwest, and eventually the Northeast U.S. In 2010 he was promoted to vice president of Midwest U.S. R/C services and in 2022 to his current position.